What to do next when basic troubleshooting techniques fail
When your printer won't print, sometimes you'll try the basics of printer troubleshooting with no results. Whether your printer's Dock icon bounces endlessly or a message says you're stuck at "connecting," here's how to handle problems with your printer queue.
http://www.macworld.com/article/141805/2009/07/printerqueue.html?lsrc=nl_mwweek_h_cbstories
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